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Frequently Asked Questions

Are you a refugee, asylum-seeker, or stateless person looking for help?


Because the Miles4Migrants team is not working “on the ground,” we depend on a global network of partner organizations to identify and vet individuals in need of assistance. We do not accept direct requests for assistance from individuals; only flight requests that come to us via our partner organizations will be processed.

Miles4Migrants does not have the capacity to provide any assistance outside of airfare support for members of the refugee community. This means we do not provide financial assistance, legal assistance, assistance in finding housing, reimbursement for flights already purchased, etc. 

We are unable to assist individuals in procuring visas or applying for refugee or asylum status, nor provide legal advice. We do not offer any financial or employment support. We only can purchase flights for individuals referred to us by our partners, and who already have the necessary travel documents for the country that they are resettling in. Unfortunately, we do not have partners in all countries. Please click here to visit the UNHCR HELP site for information on asylum, legal assistance, education, and other services in the country of your interest.

Please note that we do not fly individuals who have been granted work visas or travel visas.

Ukraine Crisis FAQ

The Ukraine2Canada (U2C) Travel Fund provides no-cost flights to Ukrainians seeking to start a new life with their families in Canada.

Please visit the Ukraine2Canada Travel Fund landing page to learn more https://miles4migrants.org/ukraine2canada/

Ensure that you are eligible to obtain a ticket:

  • Your final destination must be Canada
  • You must be able to travel within the next 60 days after successfully submitted your request in our application
  • At least one family member must possess a Canada-Ukraine Authorization for Emergency Travel (CUAET). Other family members with legal permission to travel to Canada are also eligible
  • Every passenger must possess valid travel documents to enter Canada, including:
    • Passport(s)
    • Valid visa or electronic travel authorization (eTA)
    • Single journey travel document if passport/visa is not available
    • COVID-19 Vaccination Status

* Canada-Ukraine Authorization for Emergency Travel (CUAET) visa holders are exempt from Canada’s COVID-19 vaccination entry requirements, but must meet all other public health requirements for travel. With limited exceptions, all travelers to Canada, including anyone arriving under the CUAET, must also use ArriveCAN

The Ukraine2Canada (U2C) Travel Fund will fly Ukrainians to Canada on a first-come, first-served basis. Tickets will be released every two weeks, starting on August 1st. If you have an urgent situation and you must fly within the next few weeks, we recommend that you do not wait, and that you seek other means to purchase tickets instead.

The program is open to all Ukrainian citizens with a CUAET visa who would like to resettle in Canada. We can only fly families where at least one family member holds a CUAET visa. Find more about Canada-Ukraine Authorization for Emergency Travel here

Non-complex applications are processed within 14 days. Approved clients are issued a visa valid for 10 years and it is multi-entry. This visa can be used to travel to Canada.

Please note that you must wait until your visa is approved before applying for the Ukraine2Canada Travel Fund.

Yes. We understand that the war on Ukraine left many Ukrainians stranded around the world, unable to return home. If you are selected for the program, we will be able to fly you to Canada, regardless of whether you are currently located in Europe or another part of the world.

Canada-Ukraine Authorization for Emergency Travel (CUAET) helps Ukrainians and their family members come to Canada as quickly as possible and provides them with the ability to work and study while in Canada.

The CUAET program also gives those who are already in Canada the option to extend their visitor status, work permit or study permit so that they can continue to live and work or study in Canada temporarily. Visit the Government of Canada website to learn more

https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/ukraine-measures/cuaet.html

With CUAET, Ukrainians and their family members can stay in Canada as temporary residents for up to three (3) years. They will also be eligible for a free open work permit or study permit, which will allow them to take a job or enroll in an education program.

CUAET approved applicants are eligible for free flight assistance through the Ukraine2Canada Travel Fund, which provides no-cost transportation for eligible passengers on a first-come, first-served basis.

Miles4Migrants does not operate charter flights. All of the tickets that we book for our passengers are on commercial airlines. The Canadian government has announced a limited number of charter flights operating from Europe to Canada. Ukrainians who have received their visas to come to Canada through the CUAET will be contacted by email with information on how to register. These flights are NOT operated by or associated with Miles4Migrants. We advise you to check the Canadian government website for updates and registration dates.

Please note that Miles4Migrants does not provide any other kind of assistance, including financial, housing, childcare, employment services, reimbursements for tickets already bought, legal, etc. This program does not include flight support for domestic travel within Canada, nor can we reimburse you for tickets already purchased. If you are selected for the program, prior to receiving flight tickets, you will be contacted by our partner MOSAIC, a regional organization in Canada will send you a list of links to learn about resources available to you in Canada.

Unfortunately, U2C does not cover pets and passengers have to make their own arrangements with their pets. Note that housing that allows pets is hard to find and will be more expensive. If you want to bring a pet, please be advised that your options will be limited. Individuals interested in bringing their pets to Canada are responsible for coordinating pet reservations and fees by contacting the airline once tickets have been received from the Ukraine2Canada (U2C) Travel Fund. The Ukraine2Canada (U2C) Travel Fund will not cover any pet costs.

No, we cannot reimburse you for tickets already purchased.

We advise you to review the U.S Citizen and Immigration Services (USCIS) website outlining how to apply as a Sponsor for the Uniting for Ukraine program here. The website does not provide information on flight assistance, nor is it our understanding that sponsors are required to provide flight assistance. Miles4Migrants is not currently a partner in the Uniting for Ukraine program, nor do we accept direct flight requests; all requests for flight assistance must be submitted to us with one of our NGO partners. We advise you to check our website for updates if this changes in the future.

No, this program does not include support for domestic flights within Canada.

The Ukraine2Canada Travel Fund program is only available to Ukrainians that are resettling in Canada. The Canada-Ukraine Authorization for Emergency Travel program that admits Ukrainians to Canada (CUAET) was developed by the Canadian government, not Miles4Migrants. If you are a refugee or asylum seeker from another country looking to resettle in Canada, please check the UNHCR website for refugee programs available in Canada.

Please head to miles4migrants.org/canada to find out how you can support the Ukraine2Canada Travel Fund. While Aeroplan miles will play a crucial role in our efforts to support Ukrainians resettling in Canada, our Miles4Migrants Aeroplan account is used to support members of the refugee community around the world and those miles, as well as miles donated for other carriers, cannot be earmarked for one particular population or destination country.


If you would like to donate to the Air Canada Foundation Ukrainian Relief Fund, which will only be allocated to Ukrainians, please visit Air Canada’s website here.

On April 25th, the United States launched the Uniting for Ukraine program (U4U). It will provide an expedient channel for secure, legal migration from Europe to the United States for Ukrainians who have a U.S. sponsor such as a family or an NGO. We advise you to review the USCIS website outlining how to apply for the Uniting for Ukraine program here. Miles4Migrants is not currently a partner in this program, nor do we accept direct flight requests; all requests for flight assistance must be submitted to us with one of our NGO partners. At this time, we do not have any NGO partners that are assisting in bringing Ukrainians from Europe to the United States. We advise you to check our website for updates if this changes in the future. Please note that Miles4Migrants only provides flight assistance and that we cannot provide legal assistance or advice.
All efforts will be made to fly you to the nearest airport to your final destination. If your final destination is not near an airport, is the passenger responsibility to coordinate transportation to your final destination.
It will be your responsibility to find transportation to the airport that you are departing from in Europe and arriving in Canada

Please note that Miles4Migrants does not provide any other kind of assistance, including financial, housing, childcare, employment services, reimbursements for tickets already bought, legal, etc. This program does not include flight support for domestic travel within Canada, nor can we reimburse you for tickets already purchased. If you are selected for the program, prior to receiving flight tickets, you will be contacted by our partner MOSAIC, a regional organization in Canada will send you a list of links to learn about resources available to you in Canada.

No. Due to high demand and limited availability of commercial flights, specific routes and connecting airports cannot be requested; however, all efforts will be made to honor your preferred departure airport (in Europe) and arrival airport (in Canada). You will travel on a single ticket from your departure point to your arrival point.

The date of the ticket depends on many factors such as correct documentation provided and flight availability, the initial date for your travel will be no sooner than 30 days from the date you submit your application
All family members within the same application will be approved and travel at the same time. We are not able to coordinate same day travel with parties from another application.
Once you submit your application, our partner MOSAIC will reach out to verify eligibility. If your application contains all required information, it will speed up the approval process. If the application is incomplete or has errors, it will delay the status of your application.

Once your application is verified and approved, it will take some time before you receive a flight itinerary. Actual dates of travel will vary depending on availability. MOSAIC will email you the flight details.

The Ukraine2Canada (U2C) Travel Fund will cover the cost and fees of the flight and one checked luggage. Transportation to and from the airport will be the responsibility of the passenger. Any additional checked luggage, hotel reservations, pet reservations will be the responsibility of the passenger.

Our partner MOSAIC will provide passengers with web links to arrival support networks in Canada where they are traveling to. It is the responsibility of each passenger to reach out to the arrival support networks in Canada.

Afghanistan Crisis

If you are still in Afghanistan, please visit the following link for information provided by the Evacuate Our Allies Operations Center. It provides the most current updates regarding Afghanistan and the known resources available to assist those still in the country. Check the link regularly for updates.

Miles4Migrants is aware of the dangers many are facing in Afghanistan, and that people are desperately trying to leave the country. However, please note that Miles4Migrants does not have the capacity to assist in the procurement of visas to leave the country. 

If you are still in the process of receiving your Special Immigrant Visa (SIV) to the United States or a visa to resettle in another third country, you should contact the nearest embassy. Miles4Migrants is only able to review referrals for individuals who have the necessary prospective travel documents to arrive at their desired destination.

Miles4Migrants depends on organizations we are partnered with to identify and vet individuals in need of assistance. We do not accept direct requests for assistance; only flight requests that come to us via our partners will be processed. However, we may be able to refer you to one of our travel request partners once you have received your SIV stamped onto your passport. 

Please only contact us once your visa is in your passport and you are ready to travel. Please indicate in your message to us that you already have your SIV in your passport.

Donations/Pledges

To donate miles/points or cash, please head to miles4migrants.org/donate. If the miles/points that you would like to donate are not listed on our website, this unfortunately means that we cannot accept them.

Please note we cannot earmark pledges/donations for a specific cause or population (see “Can my donation be earmarked” below).

We accept miles and points from most major airline and credit card programs. Miles4Migrants partners directly with the following airlines, allowing you to transfer your miles directly into Miles4Migrants pooled accounts:

  • Delta Air Lines
  • United Airlines
  • Air Canada Aeroplan
  • Alaska Airlines
  • JetBlue Airways

Other commonly used miles/points:

  • Southwest Airlines
  • Flying Blue (Air France and KLM)
  • American Express Membership Rewards
  • Chase Ultimate Rewards
  • Capital One Rewards
  • Citi ThankYou Points

Because Miles4Migrants provides flights for both domestic (U.S.-Mexico border) cases and international cases, the number of miles required for a flight varies. Other considerations are whether we are flying just one person or several members of a family, award seat availability when the flight reservation is made, and which airlines fly the specific route needed. We are only able to combine pledges if they are donated to one of our pooled airline accounts, so each donor’s pledge is used by itself to cover the flight.

Some examples of miles requirements:

  • 12,000-20,000 miles will fly one person within the U.S.
  • 20,000 miles will fly one person from Afghanistan to Europe
  • 25,000-40,000 miles will fly two people within the U.S.
  • 40,000 miles will fly one person from Africa to the U.S. or Canada
  • 42,500 miles will fly one person from the Middle East to the U.S.

Minor children need to be on the same reservation as the adult, which requires even larger pledges.  For example, if we are flying an Afghan family to Europe, the miles required might be:

  • 60,000 miles for an adult and two minor children 
  • 100,000 miles for an adult and four minor children

If you pledged miles to one of our pooled account partners, then you will receive instructions about how to transfer your miles to our account at the time you make your pledge on our website. Please check your spam folder if you do not see an email. Once you’ve successfully made the transfer, you’re done!

​If you pledged miles from another program, our Donor Engagement team will reach out to you with the next steps. Your pledge will then be in our queue, allowing the flight booking team to match it with an incoming travel request from one of our partners. Miles4Migrants works with partner NGO organizations to identify refugees or asylum seekers that are in need of flight assistance. Once a partner brings us an approved case in need of airfare, our flight booking team works to identify the best award flight options, and then matches the flight with a donor who has pledged the corresponding number of miles to the associated airline reward program. As the volume of flight requests varies, your donated miles may be needed within a matter of weeks, but it is likely that it could take longer to process your specific program/donation amount. We appreciate your patience. Don’t worry, we haven’t forgotten about you!

All miles and points are used to support members of the refugee community around the world, and cannot be earmarked for one particular population or destination country. We appreciate our donors entrusting our team to make the best use of all donations, ensuring that we can meet all flight requests.

Yes! Please head to miles4migrants.org/donate to donate. Cash donations help us cover the fees associated with each booking or the cost of a ticket that cannot be purchased with miles. As little as $5 can cover the fees for one U.S. domestic trip. $50 covers the fees for one international ticket, $300 covers the average cost of a one full domestic flight, and $500 covers the cost for a single average international flight.

Thank you again for your interest in supporting Miles4Migrants!

All contributions to Miles4Migrants are used solely to help refugees, asylees, and asylum-seekers. No funding or contributions are used to cover any personal costs of staff or volunteers, and under no circumstance is any donated money used for political activism or lobbying.  

The IRS recognizes the donation of airline miles or points as a gift from the airline to the charitable organization. Therefore, miles donated to Miles4Migrants are not considered tax-deductible by the individual donor. For further information, consult IRS Publication 526 and/or your personal tax advisor.

Miles4Migrants is registered as a nonprofit 501(c)(3) charity, and monetary donations may be tax deductible.

For each flight reservation made, Miles4Migrants determines the lowest cost reasonable itinerary for the number of people requested on the day that we scheduled a flight. We define “reasonable itinerary” as one layover or fewer and exclude low cost carriers because these flights often charge additional fees. We do not use the cost of the exact flight we have booked with points because it would often lead to an inflated cash value since cash prices do not always directly correlate with the award flight cost in miles. 

For example, if we received a flight request to fly two passengers from San Antonio to Philadelphia, and we booked those tickets using United Airlines miles, it may cost 30,000 miles and $11.20 in fees. Then we’d find the find the lowest cash cost one stop flight from SAT-PHL. If the lowest cost option was a $400 Delta flight, we would record the cash value as $800 ($400 x 2), even if the particular United flight reservation we made cost $900 per ticket, since in any realistic situation where someone had to pay cash, they would purchase the $400 flight, not that particular $900 flight.

Yes! Please head to miles4migrants.org/donate-crypto to donate your cryptocurrency. Donating cryptocurrency is a non-taxable event, meaning when you donate crypto to a registered charity, you do not recognize capital gains from the donation and can deduct it on your taxes. In other words, donating your crypto can often reduce your tax burden. This makes Bitcoin, Ethereum and other cryptocurrency donations one of the most tax efficient ways to support your favorite cause.

All miles and points are used to support members of the refugee community around the world, and cannot be earmarked for one particular population or destination country. We appreciate our donors entrusting our team to make the best use of all donations, ensuring that we can meet all flight requests.

Yes! Please head to miles4migrants.org/donate to donate. Cash donations help us cover the fees associated with each booking or the cost of a ticket that cannot be purchased with miles. As little as $5 can cover the fees for one U.S. domestic trip. $50 covers the fees for one international ticket, $300 covers the average cost of a one full domestic flight, and $500 covers the cost for a single average international flight.

Thank you again for your interest in supporting Miles4Migrants!

(Revised: 08/2022)