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Join the Team

Want to do inspiring work that is making a difference in the lives of refugees, asylees, and asylum-seekers? Come join our passionate, creative, and small-but-mighty team at Miles4Migrants. 

Open Positions

Title: Marketing Director

 

Employment Status: Full-time

 

Location: Remote with off-site team retreats once or twice a year.

 

About Us

At Miles4Migrants (M4M), we’re on a mission to transform airline frequent flyer miles into a life-changing force for good. Airline award miles are used to reunite families around the world who have been separated by war, persecution, and disaster, so that they can start a new beginning in a new home. We partner with other nonprofits to identify refugees, asylees, asylum seekers, and their immediate family members who have legal approval to travel but cannot afford the cost of plane tickets.

 

Position Summary

Reporting to our Executive Director, you will lead in the implementation of data-driven digital marketing strategies and content to elevate our organization’s brand, increase public awareness, and raise miles and financial donations to further the organization’s mission. You will create communications that persuade, engage, and inspire diverse audiences across a variety of marketing channels.

 

We’re seeking someone who is a proven leader, natural storyteller, outstanding writer, and a creative thinker who thrives on setting strategies and making data-informed decisions. 

 

Hours: Full time, salaried

 

Salary: $70-80k depending on experience

 

Benefits:

  • Unlimited PTO
  • Individual Coverage Health Reimbursement
  • Coworking space stipend
  • Electronics reimbursement
  • Professional development opportunities
  • Remote work, flexible hours

 

Essential Duties and Responsibilities

Campaigns

  • Develop successful strategies and campaigns that attract new donors and encourage repeat donations
  • Work closely with the Executive Director and Flight Team to analyze Miles4Migrants’ existing reserve of miles and points, identify what programs are running low, and set campaign goals and strategies to bring in the type of donations that are needed

 

Partnerships

  • Own existing marketing relations with airline, corporate, and travel referral partners
  • Identify, pitch to, and collaborate with new strategic marketing partners
  • Manage multiple marketing partnerships and campaigns at once

 

Social Media

  • Oversee social media strategy to engage, inform, and drive action
  • Manage interns, staff, and/or consultant in content creation, scheduling, and performance tracking of social media
  • Write educational and inspirational copy that increases engagement and donations

 

Emails

  • Build out and implement lifecycle marketing strategy using Hubspot
  • Develop email marketing campaigns: both automated and campaign-specific
  • Write email content and create graphics that keep audience engaged and drive donations
  • Manage email lists and build out segmentation

 

Blog 

  • Develop a robust content marketing strategy
  • Write and/or build out a content team to write consistent blog posts driven in SEO principles: organizational updates, flight recipient stories, donor and NGO partner features, etc.

 

Experience/Skills

  • Demonstrated leadership experience in a marketing role
  • Strong verbal and written communication skills, with the ability to communicate to diverse audiences
  • Demonstrated performance leading marketing campaigns that drove action
  • Strong relationship and project management skills with both external partners and internal stakeholders across multiple teams.
  • Highly keyed into latest marketing trends
  • Proficient computer skills and comfort with/quick ability to learn marketing technology (Hubspot), social media platforms (Facebook, Instagram, Twitter, TikTok), and CRM (Salesforce)
  • Organized with the ability to work independently as well as collaboratively within a remote team environment

 

Qualifications

  • Passion for our mission and for supporting displaced persons across the globe
  • Organized with the ability to work independently as well as collaboratively within a remote team environment
  • Proactive, diligent, and creative self-starter with exceptional ability to learn quickly
  • Ability to send examples of past content creation and complete a content creation assignment during the interview process 
  • Bachelor’s degree in related field
  • Sense of humor, comfort with fast-past environment

 

To Apply

Please send a resume and cover letter to [email protected]. In your cover letter, please include a link to examples of your content creation work. This can be direct links to social media posts, a portfolio website, and/or to a shared online folder with your files. We will reach out if we think you may be a great fit. Because of the high volume of applications, we are unfortunately not able to respond to everyone.

 

Miles4Migrants is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other class protected by federal, state, and local laws.

Title: Technology Solutions Lead

 

Employment Status: Full-time, Exempt, Salaried

 

Location: Remote, with team retreats once or twice a year.

 

Who we are: 

Miles4Migrants is a 501c1 nonprofit dedicated to booking flights using donated airline miles to help people impacted by war, persecution, or disaster start a new beginning in a new home. We are a small, scrappy and innovative group of passionate individuals who push boundaries to maximize our impact in the refugee community by turning unused airline miles into a life changing force for good. Our love language is reunion hugs and our slack language is gifs.

 

Position Overview:

The Tech Solutions Lead will collaborate with the Director of Operations and Innovation to manage the technology solutions at Miles4Migrants. As a fully remote team spread across the country and working with partners and refugees across the world, our technology is the core of our operation so you’ll be at the heart of every aspect of what we do. Initially you’ll focus on administration of various tech apps, assisting the Director of Ops with daily tasks including user provisioning, report management, basic integrations and documentation. When comfortable, you’ll be expected to dive into a solutions based role which will involve working alongside our various teams to identify organizational needs and using your creative problem solving skills to build out new solutions and processes to support their work. This work will focus primarily on Salesforce as the backbone of our organization, but it will also involve apps including Hubspot, Slack, Google Workspace, Zoom, Asana, Confluence and various others.

Who you are:

You’re passionate about serving the refugee community and using technology as a force for good by improving efficiency and building technology that allows our team to work smarter and maximize our impact. You’re a creative problem solver who is excited when you hear about problems you don’t yet have an answer to. You’re a go-getter who is willing to jump headfirst into a project, working independently to develop creative solutions as you build your own skill set. You thrive in a workplace with a collaborative and fast-paced environment performing a variety of tasks effectively with autonomy in your day-to-day tasks.

 

A day in the life:

This morning you’ll dive into Salesforce screenflows and custom fields, starting to build out a better way for our flight booking team to record flight reservations and maintain communications with partners. This afternoon you’ll have a meeting with our donor engagement team to work through how we can use technology and automation to improve the efficiency of their processes, perhaps discussing integrations with document generation and signature solutions. Just as you’re ready to sign off, you’ll get hit with a few error notifications and have to quickly debug an issue a user is having. Chaotic, challenging, fun, diverse. At the end of the day you can look to the sky and know that dozens of refugees are on their way to safe new homes because of the work you’re doing.

 

Duties:

  • Work alongside the Director of Operations and Innovation to administer our technology systems, primarily our Salesforce instance which runs on NPSP, Service Cloud, Sales Cloud and Experience Cloud
  • Maintain and install (as appropriate) integrations between Salesforce and Hubspot, Slack, FormTitan, Jotform, SignNow and Google Data Studio.
  • Design and implement custom automations primarily using Salesforce Flows and Hubspot Workflows
  • Design and implement custom solutions in Salesforce by creating custom objects, fields, layouts and integrating 3rd party apps
  • Build reports and dashboards within Salesforce and Google Data Studio (including creating new objects and fields as necessary) to support and enable data analysis and visualization for internal users and external stakeholders
  • Managing donation processing and integration through Paypal, Stripe and Donorbox
  • Update WordPress.org website with plugins and integrations while maintaining functionality and assisting during downtime or incidents
  • User management (internal and external): provisioning users and managing permissions for various technology 

platforms (Salesforce, Google Workspace, Slack, Zoom, etc.)

  • Develop and maintain Confluence knowledge bases to support internal and external users int heir use of our technology
  • Provide assistance to internal users with day-to-day use of technology systems

 

Experience:

  • Salesforce Admin Certificate, 1-2 years experience in Salesforce preferred
  • Experience with NPSP, Sales Cloud, Service Cloud or Experience Cloud preferred
  • Experience in the nonprofit/refugee sector and/or an award travel background are advantageous but not required
  • Experience with reporting and dashboards
  • Degree or certificate in technology, programming, engineering, etc., preferred.

 

Salary

$45-$50k dependent on experience

 

Benefits

Unlimited PTO

Individual Coverage Health Reimbursement

Co-working space stipend

Electronics reimbursement 

Professional development opportunities

To Apply

Please send your resume and a short (2 paragraph) cover letter including (a) your experience/interest in working in the refugee or award travel space, (b) an example of your creative problem solving skills and (c) your favorite meme to [email protected].

 

Miles4Migrants is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other class protected by federal, state, and local laws.